Return Policy
We value your satisfaction and want to ensure you are happy with your purchase from Iconique Jewellery. Please review our return policy below:
30-Day Return Window: Customers can return items within 30 days of purchase without any return fee.
Initial Shipping Cost: The initial shipping cost will not be covered in the refund.
Non-Returnable Items:
- Sale Items: Items purchased on sale are not eligible for return.
- Earrings: Due to hygiene reasons, earrings cannot be returned.
- Items must be unworn, unused, and in their original condition.
- Items must not be damaged or altered.
- You can initiate the return process by logging into your Iconique Jewellery account. If you don't have an account, contact us at shopping@iconiquejewellery.com with your order details.
- We will send you a return label within 7 business days.
- Carefully package the parcel, stick the return label onto the packaging and drop it to your nearest post office.
- Our staff will inspect the items to ensure they meet the return conditions.
- Once approved, refunds will be processed into your account.
- In most case, your will receive funds within 10 business days. Processing times vary between banks.
If you have any questions or need assistance with a return, please contact our customer service team at shopping@iconiquejewellery.com